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We specialise in developing & implementing tailored Express Service Systems(ESS) that enhance workflow efficiency and service capacity for automotive dealerships and service centres.
EXPRESS SERVICE SYSTEM
EXPRESS SERVICE SYSTEM
EXPRESS SERVICE SYSTEM

From initial consultation to execution, we guide clients through every step, ensuring a high-performance service model that improves customer satisfaction & profitability. We are equipped to design & implement ESS for both Internal Combustion Engine (ICE) vehicles & Electric Vehicles (EVs), ensuring future – ready solutions.

one

Consultation and Analysis

We begin by immersing ourselves in your current operations to uncover opportunities for efficiency and alignment.

two

Process Design Optimisation

With insights in hand, we architect a service model tailored to your business needs and operational goals.

three

Equipment and Infrastructure

We ensure your physical setup is equipped and configured for high-performance service delivery — now and into the future.

four

Installation and Training

We manage the rollout with precision, ensuring your team is fully prepared to operate within the new system.

five

Performance and Improvement

Our partnership doesn’t end at launch — we track results, refine processes, and help you scale success over time.

Consultation & Analysis

Every successful ESS begins with a deep understanding of your current operations and objectives.

Assessing dealership or service center needs and performance goals.
Identify the most frequent model being serviced in the workshop to be utilised as a benchmark for the ESS.
Custom Conduct a workflow analysis on current procedures to identify potential bottlenecks and inefficiencies in the existing service process.
Establishing a clear scope of work, outlining process improvements and setting measurable KPI’s.
Establishing a streamlined service workflow & service schedule from customer booking to vehicle pickup.
Allocating space, resources and personnel to ensure optimal efficiency.
Incorporating technology and automation where applicable to enhance speed and accuracy.
Structuring job roles and responsibilities to support an efficient, synchronised service process.

Process Design Optimisation

Using industry best practices, we design a structured Express Service System tailored to your business.

Equipment and Infrastructure

A well-implemented ESS requires the right tools and infrastructure.

Recommending essential service equipment, including hoists, diagnostic tools, and ExpressService (ES) Trollies to improve workflow efficiency.
Ensuring equipment selection aligns with OEM standards and operational needs of the designated ESS bay.
Designing workshop layouts that maximize space utilization and minimize unnecessary movement.
Future-proofing service infrastructure for scalability and evolving technological advancements, including EV-specific service requirements.
Coordinating with service teams and management to roll out process changes
Conducting staff training sessions on new workflow procedures, equipment usage, and efficiency strategies.
Establishing standard operating procedures (SOPs) to maintain consistency and service quality.

Installation and Training

Once the system is designed, we oversee the implementation process to ensure a smooth transition.

Performance and Improvement

An effective ESS is an evolving system that requires ongoing refinement.

Post-implementation assessments to ensure key performance indicators (KPIs) are met.
Data-driven insights and recommendations for continuous process optimization and potential expansion of the ESS to other makes and models.
Ongoing support and troubleshooting to address operational challenges and enhance efficiency.

By partnering with UNIPAC Engineering, dealerships and service centres gain a reliable consulting partner dedicated to optimising express service operations. Our expertise ensures that your ESS is not just a concept but a fully functional system that drives business success and customer satisfaction, whether servicing ICE or EV vehicles.

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